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Spring Service Revisions, Suspension of Fare Collection and More

Posted on Mar 23, 2020

From King County Metro:

Metro has implemented its spring service revisions, effective March 21.

Along with Metro’s usual spring updates, however, there are some temporary measures
and exceptions in effect for riders to be aware of during the current health emergency.

Operating and other service decisions are made and updated with guidance
and direction from King County Public Health and other authorized agencies.

See below for information about bus riding, Metro’s spring service revisions and service
reductions starting on March 23 in response to the COVID-19 crisis.

Bus Riding 
Until further notice, the following measures are in place on transit service in the greater
Puget Sound region.
        •    Do not travel if you are sick; stay home. 
        •    No ORCA tap or fare payment is required. 
        •    If you are able, board & exit at the back door. 
        •    If you need to, board & exit at the front. 
        •    Maintain distance from other passengers. 
        •    Cover coughs & sneezes. 
        •    Listen for announcements & watch updates. 
        •    Some spring service revisions are delayed until further notice.

        •    King County Public Health 
        •    Metro Matters blog 
        •    Metro’s website 
        •    Metro’s spring service revisions 
        •    Temporary service reductions
        •    Reduced Schedule page 
        •    Text for departures; text your stop ID to 62550 
        •    Metro’s Service Advisories page 
        •    Metro’s Twitter or Facebook pages

Service reductions effective March 23
Even as spring service revisions are implemented, Metro will temporarily move to a
Reduced Schedule starting Monday, March 23.

Reduced Schedule operation is in response to a decrease in ridership since the
emergence of COVID-19. Service reductions are designed to maintain a resilient and
sustainable transit system, able to keep our region moving every day.

Under the temporary Reduced Schedule, buses may operate less frequently throughout
the day.  Some routes will not operate and nearly all routes will have individual trip

Routes with no changes during temporary service reductions 
11, 22, 60, 71, 73, 105, 118, 119, 128, 154, 164, 166, 204, 224, 309, 348, ST 554, 901,
903, 906, 908, 914, 915, 916, 917, 930, 628 - Snoqualmie Community Shuttle & 631-
Burien Community Shuttle.

Routes & services that will not operate until further notice 
9, 29, 37, 47, 78, 125, 200, 208, 237, 308, 330, 910, 541, Black Diamond/Enumclaw
Community Ride, Shoreline/Lake Forest Park Community Ride, Normandy Park
Community Ride, Sammamish Community Ride, Juanita Area Community Ride, new
Bothell/Woodinville Community Ride, 630 - Mercer Island Community Shuttle, Seattle
Monorail, South Lake Union Streetcar & Via to Transit, Seattle.

All other routes and services will have some trips canceled.

The King County Water Taxi seasonal schedule revision is postponed. Water
Taxis and shuttle routes 773 and 775 will continue to operate on their winter schedule
until further notice.

Permit Parking at designated park & ride lots is suspended until further notice.
Routes and services with some trips canceled: Individual trip cancelations are reflected
in the real time data features of Metro’s customer information systems.

Know before you go 
During Reduced Schedule operation, online customer information planning tools and
third-party apps may be increasingly inaccurate. While these tools will be updated to the
Spring Service Change schedule, they may not reflect all temporary schedule 
changes in the Reduced Schedule.

These systems may still provide useful information, such as maps and bus stop information.

•    Visit Metro’s Reduced Schedule page for details, then check to see the status of
a trip by using ‘Next Departures’ in Metro’s Trip Planner, or Text for Departures 
by texting your stop ID to 62550. 
•    Riders can also contact Metro Customer Information at 206-553-3000 Monday
through Friday, 6 AM-8 PM. 
•    Sound Transit’s Link and Sounder services and some ST Express bus routes are
also reduced. Transferring riders should check Sound Transit’s service alerts.

Metro’s customer service offices
Metro’s customer service and Lost and Found offices at 201 S Jackson St in Pioneer
Square and other locations are closed to the public until further notice.

ORCA and other fare transactions, limited lost item retrieval and other services are
available online or by phone, or may be delayed. 

Spring transit service revisions
Metro’s spring service revisions bring new Eastside connections between popular
destinations, as well as more Route 255 trips and a new connection to Link light rail at
University of Washington Station.

When the current health emergency is over and service can return to normal, we’re also
expanding on-demand Community Ride service in Bothell, Kenmore, Kirkland and

Spring service revision summary 
Visit Metro’s service change page for complete information.
Route revisions
        •    New routes: 225, 230, 231, 239, 250 & ST 544. 
        •    Deleted routes: 234, 235, 236, 238, 243, 244, 248, 277 & ST 540. 
        •    Routes with added trips: 167, 271 & DART 930. 
        •    Routes with routing or stop revisions: 50, 55, 56, 57, 62, 128, 190, 221, 255, ST 541, 775, DART 930 & 987. 
        •    Unchanged routes: RapidRide B Line, 224, 232, 237, 245, 249, 252,257, 268, 269, 309, 311, 312, ST 522, ST 532, ST 535, ST 542, ST 545 & DART 931. 
        •    Other routes have minor schedule revisions; check timetables. 
        •    A few services have postponed implementation or delayed seasonal
revisions until further notice.

North Eastside mobility 
The North Eastside Mobility Project (NEMP) is designed to expand transit service, 
improve mobility and strengthen connections to popular destinations. Five new routes
replace or restructure portions of service previously provided by eight deleted routes,
and two routes have significant revisions.

Parking facilities & bus stops
        •    The Overlake Transit Center is renamed Redmond Technology Station. 
        •    The Star Lake P&R is closed for light rail construction, affecting Route 190. 
        •    Revised Route 255 operates between Totem Lake and University of
Washington Station for a connection via Link light rail to and from
Capitol Hill or downtown Seattle. 
        •    Some bus stops along Route 50 have been removed to improve performance. 
Routes 55, 56, 57, 128, 775 and 987 shared some of those stops.
        •     Permit Parking at designated park & ride lots is suspended until further notice.

Holiday service 
Metro no longer reduces service on routes 167 and 271 when the University of 
Washington is not in session.

Metro operates Sunday service on Memorial Day, Independence Day (observed) and
Labor Day.

Community Connections & Rideshare
Community Ride service will resume when transit services are able to return to normal
operations. Visit the Community Ride page for more information.

Log onto to find a vanpool or carpool match for your commute.
Almost 900 vanpools commute from or into the Eastside of King County.

Additional information sources
        •    Metro’s Service Advisories page 
        •    Community Transit 
        •    Everett Transit 
        •    King County Water Taxi 
        •    Pierce Transit 
        •    Seattle Streetcar 
        •    Sound Transit 
        •    Washington State Ferries 
        •    Look for new orange timetables and Metro’s special Rider Alert brochure.

Thank you for riding and for using Metro’s services.  Be safe.